Refund Policy
Clothing
We hope you love your Ramana – Threads of Purity purchase. If there is any issue with your order, you may request an exchange within 7 days of receiving your package.
To initiate an exchange, please email us at support@ramanathreadsofpurity.com with your Order Number, details of the issue, and photos (if applicable). For domestic orders, we will arrange a pickup wherever available.
For international orders, customers are responsible for the return shipping costs. We recommend using a secure and trackable courier service (DHL, FedEx, UPS, etc.). Customs duties, taxes, and original shipping charges are non-refundable.
Other
Unfortunately, we do not accept returns or exchanges on:
- Sale or Clearance items
- Gift Cards
- Customized or Made-to-Order products
To be eligible for an exchange, the product must be:
- Unused and unworn
- In its original condition
- With all original tags attached
- In the original packaging
Products sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours at support@ramanathreadsofpurity.com with your Order Number and photos so we can resolve the issue promptly.
Refunds
We generally do not offer refunds unless the product has a verified manufacturing defect or the wrong item has been delivered.
If your refund request is approved after inspection, the amount will be credited to your original payment method. Please allow 7–10 business days for the refund to reflect, depending on your bank or payment provider.
Need Help?
If you have any questions regarding returns or exchanges, please contact us.
Ramana – Threads of Purity
📍 Address:
LG 35 A, West Field Mall, Adarsh Society, Athwa, Surat, Gujarat 395007
📧 Email: support@ramanathreadsofpurity.com
📞 Phone: +91 7069022118
🌐 Website: www.ramana.in