Privacy Policy

Last Updated: [2 July 2026]

OVERVIEW

This website is operated by Ramana – Threads of Purity. Throughout this Privacy Policy, the terms "we," "our," "us," and "Ramana – Threads of Purity" refer to Ramana – Threads of Purity.

We operate this website and online store to provide our customers with a seamless shopping experience for handcrafted clothing and accessories. Our store is powered by Shopify, which enables us to securely provide our products and services.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you:

  • Visit our website
  • Create an account
  • Purchase our products
  • Contact our customer support
  • Subscribe to our newsletters
  • Interact with our marketing communications
  • Use any services provided through our website

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on your interaction with our website, we may collect the following information.

Contact Information

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Mobile Number

Payment Information

Payments are securely processed through Shopify and trusted payment gateways.

We may collect:

  • Payment confirmation
  • Transaction ID
  • Payment method
  • Order value

We do not store your credit or debit card details on our servers.

Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Saved Addresses
  • Wishlist
  • Order History
  • Preferences

Order Information

We collect information regarding:

  • Products viewed
  • Cart Items
  • Wishlist
  • Purchases
  • Returns
  • Exchanges
  • Cancellations

Customer Support

When you contact us, we may collect:

  • Email communications
  • WhatsApp conversations
  • Phone call records
  • Customer support messages

Device Information

Automatically collected information may include:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies
  • Website Usage

How We Collect Information

We collect information:

Directly From You

When you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to newsletters
  • Submit reviews

Automatically

Using:

  • Cookies
  • Browser Technologies
  • Analytics
  • Shopify Technologies

Through Service Providers

Including:

  • Shopify
  • Payment Gateways
  • Shipping Partners
  • Analytics Providers
  • Marketing Platforms

How We Use Your Information

We use your personal information to:

Process Orders

  • Verify orders
  • Process payments
  • Arrange shipping
  • Manage returns
  • Complete exchanges

Improve Your Shopping Experience

We use your information to:

  • Remember your preferences
  • Save your cart
  • Recommend products
  • Improve website performance

Marketing

With your consent, we may send:

  • New Collection Updates
  • Festival Offers
  • Exclusive Launches
  • Promotional Emails
  • SMS
  • WhatsApp Notifications

You can unsubscribe at any time.

Customer Support

To:

  • Respond to your queries
  • Resolve complaints
  • Provide after-sales support

Security & Fraud Prevention

We use your information to:

  • Prevent fraud
  • Detect suspicious transactions
  • Protect customer accounts
  • Secure our website

Legal Compliance

We may process information to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Resolve disputes
  • Enforce our policies

Sharing Your Information

We may share your information with:

  • Shopify
  • Payment Gateways
  • Courier & Logistics Partners
  • Website Analytics Providers
  • Marketing Service Providers
  • Government Authorities (when legally required)

We never sell your personal information.

Shopify

Our website is powered by Shopify Inc.

Shopify securely hosts our store and processes information necessary for:

  • Website functionality
  • Payment processing
  • Checkout
  • Fraud prevention
  • Order management

For more information, please review Shopify's Privacy Policy.

Cookies

We use cookies to:

  • Improve website functionality
  • Remember preferences
  • Analyze website traffic
  • Provide personalized shopping experiences

You can disable cookies through your browser settings, although some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Children's Privacy

Our website is intended for users aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will delete it promptly.

Data Security

We implement appropriate security measures to protect your information.

These include:

  • SSL Encryption
  • Secure Shopify Hosting
  • Restricted Employee Access
  • Secure Payment Processing

While we take reasonable precautions, no online system can guarantee complete security.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes
  • Enforce our policies

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw marketing consent
  • Request a copy of your information
  • Object to certain processing activities

To exercise these rights, please contact us.

Marketing Preferences

You may unsubscribe from promotional emails by clicking the Unsubscribe link included in our emails.

You may also contact us directly to opt out of marketing communications.

International Transfers

Your information may be processed outside your country by trusted service providers, including Shopify, solely for the purposes described in this Privacy Policy and in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will become effective immediately upon posting on this page.

We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Ramana – Threads of Purity

📍 Address
LG 35 A, West Field Mall,
Adarsh Society, Athwa,
Surat, Gujarat 395007, India

📧 Email
support@ramanathreadsofpurity.com

📞 Phone
+91 7069022118

🌐 Website
www.ramana.in